Baru Control Tower Leader - Bandung

Date Posted: 3 hari yang lalu
Salary:
Bandung

Job Description

Why Join Us?

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, DST Global Partners, and Sequoia Capital India . We are looking for passionate and outstanding individuals to join our team

What will you do?

  • Managing a team of customer service employees.
  • Maintaining compliance with policies and procedures.
  • Offering excellent customer service.
  • Displaying extensive product knowledge.
  • Overseeing the work of every employee in your team.
  • Promoting the vision of the organization.
  • Conducting quality assurance surveys with customers and reporting findings to the staff.
  • Handling customer complaints brought to your attention.
  • Conducting regular training sessions with the team.
  • Motivating the team to perform at their best.
  • Supporting the company by making continuous improvement in accordance with company's vision and mission

What are the requirements?

  • 18-35 years old
  • Candidates must be possess at least Diploma 3 any field
  • Having experience as customer service/front liner, call center, admin onlineshop is an advantage, and has min. 1 year experience as a team lead/supervisor
  • Having great skills in Excel
  • Superb written & communication skills, analytical thinking & problem solving
  • The flexibility to work irregular hours, when required.
  • Willing to be placed in Bandung

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Job Detail

  • Job Id
    12bcff6943a5834b
  • Location
    Bandung
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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