Join Accenture in the Philippines and get:
- Up to $2,000 Joining Bonus*
- N1 & N2 successful hires from November to December will get a Nintendo Switch Lite*
Applicant must be willing to work in Manila, Philippines.
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Duties & Responsibilities:
The capability manager is responsible for assisting the organization in better understanding, and effectively integrating, re-aligning and applying the total enterprise ability or capacity to achieve strategic and current operational objectives.
· Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
· Act as an escalation point for all business operations related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
· Communication with the client to ensure that the department complies with the latest changes in the procedures
· Develops good client relationships and good relations with the colleagues
· Lead client meetings to discuss debtor performance and address issues as required
· Actively seeks opportunities for Continuous Improvement initiatives to improve business processes, services and deliverables to the client
· Prepares forecasts / budget for the Team
Educational Qualifications
· University Graduate of Business or Social Sciences courses
Other Qualifications
· Proficient in MS Office
· Strong verbal and oral communication & client-facing skills
· Minimum 4-5 year experience in business related or social sciences field
· Positive approach in supporting customer & company needs
· With managerial or supervisory experience; must be able to lead a team of supervisors/team leads
· Goal-oriented individual with strong time and task management.
· Organized and methodical person with logical approach in addressing issues and strong analytical skills
· Ability to solve urgent matters and work under pressure
· Ability to impose a proactive spirit in the team
· Flexibility, especially in the period of month/quarter/year-end closing
Language Requirements
· Japanese – N1
· English – Business proficient
Domain and Related Tools:
· BPO experience is preferred but not required
Working Conditions
· Moderate to no travel depending on project involvement
· Overtime and On-Call may be required
· Client holidays are observed instead of Philippine or local holidays
· Permanent work location: Manila, Philippines
*Terms & conditions apply
Job Type: Permanent
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