Job Description
Responsibilities
Proficiency with maintaining and immediate do remediation on the tickets related to network performance and service degradation
Proficiency with Dell/HP servers and maintain servers clustering, server backup
Check the status of registered server infrastructure to ensure that it is operating within acceptable limits
Respond to any event generated by monitored device by creating ticket incident and assigned to concern parties
Get acknowledgement from concern parties that ticket has been response
Incident report must be escalated to all concern parties
Use tools to monitor the availability of the server’s availabilities (i.e. Solarwind, CheckMK, etc)
Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
Supporting for network and service desk improvement
Implement pre approve standard change (change request management regarding project based)
Provide risk or advice regarding pre-implementation project where required
Proactively remind and/or notify the team regarding project process and timeline implementation
Requirements
Candidate must possess at least a Professional certificate, Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
Required skill(s): understand the concept of virtualization using Hyper-V and/or VMWare, Google Cloud Based, Windows/Linux based servers
HP/Dell Server and server clustering configuration
Microsoft Windows Server and Linux based server configuration and troubleshooting
Veeam Backup or any backup/replicating system, SQL (MySQL, Postgre, etc)
A Strong ownership attitude and a track record of taking responsibility to any problems and pushing through to resolution
Good interpersonal and communication skill
Good communication capability in English
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
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