Plays a leading role in coordinating and managing daily operational task.
Manage resource allocate for 24/7 standby.
Enhance and create Operational SOP for the team
Manage and resolve production issues related to software and hardware within the agreed SLA
Proactively involve in security enhancement and remediation action based on Vulnerability/Pentest findings.
Assist and guide team members on complex issues related to application
Involves in Handles Incident Management process
Requirements
Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
At least 7 Year(s) of working experience in the related field is required for this position (5 years of Application Support experience and 2 years’ experience in team lead)
Required Skill(s): Apache HTTP, Apache Tomcat, NGINX, WebLogic, JBoss, Window Server, MS SQL Server
Preferably candidate who is specialized in IT/Computer - Network/System/Database Admin or equivalent.
Understanding of networking and virtualization system will be an added advantage
Understanding and experience in Application and System monitoring (DynaTrace, Nagios, SolarWind) will be an added advantage
Self-motivated and result oriented
Must have well-cultivated soft skills
Able to lead, mentor and motivate a team of application support personnel
Team player and willing to work in constantly changing environment
Strong Analytical skill
Ability to operate in a fast-paced and SLA oriented environment
Good problem solving and decision-making skills
Able to communicate with all level of people within and outside of the organization
The Intern will gain knowledge through on the job support the Service Operations Team on PPAP program.
The ideal candidate should be pursuing Engineering Degreeâ¦
Memberikan informasi tentang produk dan layanan yang disesuaikan dengan pelanggan.
Mengumpulkan informasi yang berkaitan dengan pelanggan dan kompetitor.
Mempunya kemampuan melakukan penerimaan tamu (Customer).
Memberikan informasi secara langsung dan lengkap kepada customer, menamoung berbagai macam keluhan â¦