Baru Guest Service Agent

Date Posted: Posted7 hari yang lalu
Salary:
East Java+1 lokasi
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Job Description

Job Description
  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
  • Attend to other duties as requested by Management and Supervisors


Work Experience
  • Discipline, good attitude and self motivated
  • Passionate in guest experience and satisfaction
  • Able to work in a team & good communication
  • Fluent in English both written and verbally
  • Must have experienced in the same position at least 2 years in an upscale hotel
  • Hotel or Business School graduates Higher Diploma or Bachelor Degree

Benefits
  • Training and Talent development opportunities
  • Be a part of Global Community of Hospitality Industry
  • Opportunity to grow your career
  • A Bienvenue Card – offering a special staff rate at Accorhotels.

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Job Detail

  • Job Id
    08f03a84de3a609b
  • Location
    East Java+1 lokasi
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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