Service Operation Specialist

Date Posted: 30+ hari yang lalu

Salary:

Jakarta+2 lokasi

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Job Description

Do you believe that everyone should have access to Entertainment and Education? For 90% of people living in emerging markets, the promise of high-speed internet is a pipe dream. They have limited cellular data budgets and no wireline internet. Their access to data is limited to the most basic functionality. They are not able to participate in the rich data experience of the 10% who has real-time access to virtually any service available at their fingertips.
At Migo, we level the digital playing field for 3 billion consumers by bringing the best bits of the internet to the corner store. Our disruptive tech solution, created by Kindle tech inventor Barrett Comiskey, provides affordable access to Entertainment, Education, Financial Services, and other digital products and services.
Backed by Temasek, blue chip VCs and key industry insiders, Migo delivers data 40 times cheaper than the best telco alternative. This allows us to deliver unlimited data consumption to mass market consumers at sachet (pre-paid, small denomination) price points.
Job Overview : This is an exciting job to Monitor and Support the Host and Field Technician to ensure that the field staff team is equipped with the right resources (e.g., appropriate information, time allotment and any other resources required to do the job) to perform their duties efficiently.

JOB DESCRIPTION

Communicate with host and field staff to effectively schedule service tickets
Perform scheduling for routine pre-scheduled activity, on-demand requests, and emergency requests
Track and monitor Field Technician location and availability
Ensure that calendar accurately reflects staff disposition (such as ensuring that on-site/remote status is an accurate)
Ensure that the Migo on-call schedule is current with on-call assignments
Maximize schedule efficiency and effectiveness of field support staff, including outlining efficient trucking routes for dispatch and maintenance activities
Work collaboratively with host, support staff, and management to avoid scheduling or prioritization issues

Review and prioritize outstanding support requests
Assign and update ticket priority levels per Service Centre standards and based upon host feedback
While managing the schedule and/or rescheduling of any activities required to resolve tickets, also review the root cause behind any resolution delays, assignment rescheduling, etc. to ensure efficient work and timely issue resolution
Ensure that the ticketing portal provides an accurate reflection of work scheduled on-site, remotely, or employee out of the office.

REQUIREMENTS

Ms. Office Skills
Language
Intermediate proficiency in written/oral English and Bahasa Indonesia

Why join us? Simple: We bring joy and transformation not only to Emerging Markets but to you, too. Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal. We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply. We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing. We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too. We work hard & play hard! We know how to take care of you by giving you time. Relax and celebrate with your fellow Imagineers during the company-wide happy hours and culture sharing events across the three offices. Relax with your friends and family by using your unlimited annual leaves. Treat your friends to a night out after your biannual compensation and performance reviews. We are Imagineers and together let’s transform the world and you.
Follow us on: HP: www.migo.io FB: https://www.facebook.com/MigoIndo/ IG: https://www.instagram.com/migoindonesia/ LI:https://www.linkedin.com/company/migo

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Job Detail

Job Id

07a62083e0875652
Location

Jakarta+2 lokasi
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female