Baru City Operations Intern (Jogja) - Commerce Enablement

Date Posted: 6 hari yang lalu
Salary:
GO-JEK
Yogyakarta
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Job Description

About the Role
If you’re looking for a chance to hone your business knowledge or project management, this may be the job for you. As our City Operations Intern for the Commerce Enablement team, you will have the opportunity to support and cover City Operations' project of Modular features and GoStore. You'll be working closely with City Operations Lead and other teams across Commerce Enablement with three focuses, such as Merchant Engagement, reporting, and schedule arrangement. The joy of joys: grow merchants, company, and yourself to emerge the economy in the city.


What You Will Do

    • Be a go-to-person to provide solutions to our merchants in your city
    • Help to manage merchants and ensure they keep using CE products and features
    • Help to collect feedback from merchants to improve customer experience
    • Understand merchant needs and provide consultations with City Operations Lead
    • Collaborate with any teams or externally, as much as it helps the merchant's needs

What You Will Need

    • Proficiency in Microsoft Office tools
    • Have good communication skills in order to answer merchant inquiries and to collaborate with partners and colleagues of all levels
    • Have basic problem-solving skills in order to effectively address a solution to any issues
    • Able in verbal and written communication skills in English and Indonesian
    • A self-motivated attitude in order to independently conduct innovative projects that could be scalable solutions for other teams
    • An adaptable personality with the ability to thrive within a fast-paced environment
About the Team
The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.
Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way.
Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes.
This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    031b98f9533203e8
  • Location
    Yogyakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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